Returns & Exchanges

At Coracao, we strive for perfection in every bite, but due to the perishable nature of our artisanal chocolates, we handle returns on a case-by-case basis to ensure your complete satisfaction. If your order arrives damaged or doesn't meet our quality standards, please reach out to our team within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer care team with your order number and a brief explanation of the issue regarding your chocolate shipment.

• 2.
  Provide Documentation

  Attach clear photos of the packaging and the product if there is damage or a quality concern to help us improve our shipping process.

• 3.
  Review Process

  Our team will review your request within 48 hours to determine if a replacement, store credit, or refund is the best resolution for your situation.

• 4.
  Resolution Delivery

  Once approved, we will immediately process your replacement order or issue a credit to your original payment method, excluding shipping costs.