Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of my order?
All Coracao products are made in small batches and shipped in temperature-controlled packaging with eco-friendly insulation to ensure they arrive in perfect condition.
What is your shipping policy for perishable items?
We ship nationwide via expedited services. To avoid transit delays over weekends, orders containing chocolate or fresh goods are typically dispatched Monday through Wednesday.
Are your products suitable for specific dietary needs?
Yes, we offer a wide range of organic, vegan, and gluten-free options. Please refer to the specific ingredient list and allergen warnings on each product page.
Can I track my delivery?
Once your order is processed, you will receive a confirmation email containing a tracking number so you can monitor your package's journey in real-time.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.
Do you offer wholesale or bulk ordering?
We certainly do! For corporate gifting, events, or retail partnerships, please visit our Wholesale page or contact our sales team directly for specialized pricing.